Effective Date: 12 May 2026
Last Updated: 12 May 2026
Introduction
Radford House (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors to our website, prospective parents, learners, and staff.
By using our website at https://www.radfordhouse.co.za or submitting any information to us, you consent to the practices described in this policy.
Information We Collect
Personal information provided directly
- Names of parents, guardians, and learners
- Contact details (email address, telephone numbers, postal address)
- Learner academic information, school reports, and psychological assessment results submitted as part of the admissions process
- Date of birth and identity numbers where required for enrolment
- Banking details (for fee payments)
- Medical information relevant to the learner’s care at school
- Information submitted via contact forms, application forms, or tour booking forms
Information collected automatically
- IP address and browser type
- Pages visited, time spent on each page, and referring website
- Device type and operating system
- Cookies and similar tracking technologies (see Cookies section below)
How We Use Your Information
- To process admissions applications and assess suitability for the school
- To communicate with parents and guardians regarding academic progress, school events, and administrative matters
- To provide educational services to enrolled learners
- To send invoices and process fee payments
- To comply with our legal obligations as a registered educational institution under the Independent Examinations Board (IEB) and Umalusi
- To improve our website and services through analytics
- To respond to enquiries submitted through contact and tour booking forms
Legal Basis for Processing
We process your personal information on the following legal grounds under POPIA:
- Consent: You have given consent for specific processing activities (such as marketing communications)
- Contract: Processing is necessary to perform our contract with you (such as enrolment agreements and fee payments)
- Legal obligation: Processing is required to comply with laws (such as IEB and Umalusi reporting requirements)
- Legitimate interests: Processing is necessary for our legitimate interests in operating the school, provided these are not overridden by your rights
Sharing Your Information
We do not sell your personal information. We may share information with:
- The Independent Examinations Board (IEB) for matric examination registration and results
- Umalusi for accreditation and quality assurance
- The Gauteng Department of Education where legally required
- Service providers who help us operate the school (IT, payment processors, examination boards, educational assessment specialists) under strict confidentiality agreements
- Medical professionals in the event of a medical emergency
- Law enforcement or government authorities when legally compelled
Cookies
Our website uses cookies to enhance user experience and analyse traffic. Cookies are managed via our CookieYes consent banner, which appears on your first visit. You can change your cookie preferences at any time by clicking the cookie icon on any page.
We use the following categories of cookies:
- Necessary cookies: Required for the website to function (cannot be disabled)
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to track visitors across websites for advertising relevance
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations:
- Enquiry data: 12 months from last contact
- Application data for unsuccessful applicants: 24 months
- Learner records for enrolled and former learners: in line with applicable South African legislation (typically 5-10 years post-leaving the school)
- Financial records: 7 years (in line with the Income Tax Act)
- Website analytics: 26 months
Your Rights Under POPIA
You have the following rights regarding your personal information:
- Right of access: Request a copy of the personal information we hold about you
- Right to correction: Request that we correct inaccurate or incomplete information
- Right to deletion: Request deletion of your personal information (subject to legal retention obligations)
- Right to object: Object to certain processing activities, including direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
- Right to lodge a complaint: Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us at info@radfordhouse.co.za.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes HTTPS encryption of all website traffic, restricted access to learner records, secure storage of physical and digital records, and regular security reviews.
Children’s Privacy
As an educational institution, we process information about minors (learners) with parental consent. We do not knowingly collect information directly from children under 18 through our website without parental consent. Parents and guardians may contact us at any time to review or update their child’s information.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the “Last Updated” date at the top of this page and, where appropriate, by direct notice to parents and guardians.
Contact Information
For any privacy-related questions or to exercise your rights under POPIA, contact our Information Officer at:
Radford House
225 Cornelis Street, cnr 3rd Avenue
Fairland, Johannesburg, 2170
South Africa
Email: info@radfordhouse.co.za
Phone: +27 (11) 478-1864
Information Regulator of South Africa:
If you believe we have not handled your personal information in line with POPIA, you may lodge a complaint with:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
